Discover our collections

Smooth Ride: Common Questions

Orders

What payment methods do you accept?

We accept the following payment methods: Credit Cards: Visa, MasterCard, American Express. Apple Pay & Google Pay, PayPal.

What is your return policy?

Items must be returned within 14 days after receiving your order. Items must be returned in the same condition in which they were received, with the original packaging and box.

Shipping

What countries do you ship to?

Country Shipping Fee (€)
Italy 11,90
Albania 26,00
Andorra 26,00
Austria 11,90
Belgium 11,90
Bulgaria 14,50
Canada 36,00
Croatia 14,50
Czech Republic 14,50
Denmark 17,90
Estonia 17,90
France 11,90
Germany 11,90
Greece 17,90
Ireland 17,90
Latvia 17,90
Lithuania 17,90
Luxembourg 11,90
Malta 26,00
Monaco 11,90
Netherlands 11,90
Poland 14,50
Portugal 11,90
Romania 14,50
San Marino 11,90
Slovakia 14,50
Slovenia 14,50
Spain 11,90
Sweden 17,90
Switzerland 15,90
USA 36,00

 

All orders are processed and delivered from Italy within 2–4 business days (Monday–Friday, excluding public holidays). Shipping status can be verified at any time by using the tracking number provided via e-mail. You can also access this information within your account.

Tax and Duties: for orders shipped outside the European Economic Area (EEA), local customs duties, import taxes, or handling fees may apply once the parcel reaches its destination. Please note that refusal or non-collection of a parcel may generate additional costs related to return shipping or import/export processing, which will be deducted from any eventual refund.

How long will it take to receive my order?

Estimated delivery: 4–6 business days after dispatch
Shipping status can be verified at any time by using the tracking number
provided via e-mail. You can also access this information within your account.

Refunds

How long will it take to receive my refund?

Refunds are processed within working days 14 days from when we receive the item(s).


What Collectors Say

  • Finally, a store that speaks our language.

    As a lifelong model-car collector, I’ve seen hundreds of sites — but Vroomi is on another level. The layout is clean, fast, and built for enthusiasts. You can filter by scale, brand, event or driver — exactly how a real collector thinks. You immediately know these people love cars as much as you do.


    Paolo B.
    Modena, Italy
  • Smooth, inspiring, and trustworthy.

    I wasn’t an expert when I landed on Vroomi, but the site made it incredibly easy to find my first 1:18 Ferrari. Each product tells a story — you can feel the heritage behind every model. Checkout was smooth, delivery fast, and the packaging was perfect. It’s my new go-to for discovering high-quality model cars.


    Francisco T.
    Tarragona, Spain
  • A classy gift for a real car lover.

    Bought a 1:43 Porsche as a gift and it was a total success. The packaging and presentation were beautiful, and delivery was fast. Even if you’re not a collector, Vroomi helps you choose something unique and meaningful. Premium experience from start to finish.


    Eric E.
    Antwerp, Belgium
  • “Finally! A model car site built for 2025.”

    Huge selection, smooth navigation and lightning-fast search by brand, scale or driver. Smart design and zero clutter — just passion and precision.
    Exactly what this hobby needed.


    Giacomo P.
    Torino, Italy
  • A new benchmark for scale model car lovers.

    Vroomi has raised the bar for model car websites. Everything loads fast, feels premium and works flawlessly.
    It’s rare to see this level of care in both UX and storytelling.


    Martijn H.
    Zandvoort, Netherland
1 of 5