RETURNS

At Vroomi we want every model to put a smile on your shelf.
If your order isn’t exactly what you hoped for and you’d rather have a refund, simply follow the steps below.

Eligibility
  • All items must be returned within 14 days of delivery.
  • Merchandise must be in original condition with all tags attached.
  • Please include your original receipt or proof of purchase.

Refunds

Refunds are issued to the original payment method once your return is received and inspected.
Depending on your bank, funds may take a few business days to appear.

Shipping costs

We cover the cost of shipping for eligible returned Vroomi products.

Sustainability commitment

We value your thoughtful consideration when making purchases to help minimize returns and protect the environment.

How to submit a return request

Log in

  • Click the profile icon in our store’s menu, or navigate to our Refund Policy or Returns page.
  • Select Request return.
  • Enter your email address and click Continue.
  • Check your inbox for the six-digit verification code we send you.
  • Return to the store and enter the verification code.

Complete your return

  • Choose the order you want to return and click Request return.
  • If there are multiple items, select which ones you’re returning.
  • Pick a return reason and leave any notes for us.
  • Click Request return again to confirm.

What happens next

  • If your return is approved and shipping is required, we’ll send you an email with instructions and a return shipping label.
  • Once we receive and inspect the item(s), we’ll process your refund.
START YOUR RETURN