Returns

READ THESE INSTRUCTIONS CAREFULLY BEFORE PROCEEDING WITH YOUR RETURN

Hi Collector, before you ship your return back to us, please take a couple of minutes to read this. Our 1/18 and 1/43 scale models are delicate collector's pieces, and they only travel safely when properly protected. Following these simple guidelines will make sure your return is processed smoothly and your refund arrives quickly.

How to Pack Your Return

To make sure the product comes back to us intact, please follow these rules:

• Always use the original packaging the model was delivered in, including the internal protections.
• If you no longer have the original packaging, use a sturdy box of adequate size and insert the same bubble wrap we use for shipping, or equivalent protective materials.
• Make sure the product cannot move freely inside the box: it must be wrapped and secured on all sides.
• Clearly write "FRAGILE" on the outside of the box, so the courier handles the parcel with the care it needs.

What Happens If the Product Arrives Damaged

We want to be clear and direct here, because this is a point we consider essential: if the model, the original cardboard packaging, or the plexiglass display/case arrives damaged due to inadequate packing, the return cannot be accepted and no refund will be issued.

This is because a damaged product is no longer resalable and no longer meets the original condition it had at the time of sale — a condition essential to guarantee our collectors flawless pieces. In these cases, we cannot accept complaints related to the damage, since the cause lies in the customer's packaging choice rather than a product defect or an error on our part.

Why This Matters

Every piece in our collection — die-cast or resin, with photo-etched parts, tampo prints, and refined finishes — deserves the same care we put into it when we ship it out. Packing it properly for a return means preserving its value and allowing us to offer it again in the same condition we originally sent it to you.

If you have any doubts about how to pack your return correctly, reach out to us before shipping — we're always happy to help.

• All items must be returned within 14 days of delivery.
• Items must be in original condition
• Returns will only be accepted if the original packaging and any transparent display boxes containing the model are intact and undamaged.
• Please include your original receipt or proof of purchase.

Once your return is approved, we'll send you a return shipping label and instructions.You must ship the item back within 14 days of receiving the label. Returns not shipped within this window will be closed and no longer eligible.

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of receiving your item, for any reason and without justification. Your item must be unused, with tags attached, and in its original packaging. Once we confirm your withdrawal and issue a return label, you must ship the item back within 14 days of receiving the label.

To exercise your right of withdrawal, log into your account at account.vroomimodels.com or contact us at info@vroomimodels.com.

Refunds are issued to the original payment method once your return is received and inspected.
Depending on your bank, funds may take a few business days to appear.

Refunds are issued for the returned item only. Return shipping costs are the responsibility of the customer. When a return is approved, we provide a prepaid return label, and the return shipping cost—equal to the original shipping fee—will be deducted from your refund once the return has been received and processed.

The original shipping cost is refunded; only the return shipping cost is excluded from the refund.

We value your thoughtful consideration when making purchases to help minimize returns and protect the environment.