Help & FAQs

Welcome to our FAQ, we are so happy to have you here and as a client. We have tried to answer the most common questions.

Shipping

What countries do you ship to?

Shipping made easy: At Vroomi, we know every scale-model deserves a safe pit-stop on its way to you, so here’s a clear, no-nonsense breakdown of our worldwide rates—tuned for collectors who expect the same precision from their deliveries as from their die-cast details.

Italy, Spain, Germany: 8,95€

Austria, Belgium, Bulgaria, Czech Republic, France, Hungary, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia: 11,95€

Croatia, Estonia, Ireland, Latvia, Lithuania, Luxembourg: 15,95€

Switzerland, Denmark1: 8,95€

How long will it take to receive my order?

Estimated delivery: 4–6 business days after dispatch
Shipping status can be verified at any time by using the tracking number
provided via e-mail. You can also access this information within your account.

Payments

What payment methods does Vroomi accept?

We accept the following payment methods: Credit Cards: Visa, MasterCard, American Express, Apple Pay & Google Pay

Returns and Refunds

How do I return a product?

Items must be returned within 14 days after receiving your order. Items must be returned in the same condition in which they were received, with the original packaging and box.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.